Equipment / AmenityFacilities
FAQFAQ
About Reservations and Usage
- Can I check in early?
- For early check-in after 2:3,000 PM, an additional fee of XNUMX yen (tax included) will be charged.
Please note that entry to the accommodation building will resume from 15:XNUMX p.m. as usual.
The common areas within the facility are available for use between 2:3 PM and XNUMX:XNUMX PM, however, staff may be conducting cleaning and preparation work during this time. We ask for your understanding and cooperation.
*Please add options or contact us by email at least 3 days in advance to apply. - Can I continue to use the grounds after I check out?
- Late check-out until 11:3,000 AM will incur an additional charge of XNUMX yen (tax included).
Please note that the accommodation building will be open until 10am as usual. After 10am, you will be able to use the common areas within the facility, but please note that the dog shower room and dry room will not be available.
Please note that staff may be cleaning or preparing the facility, and that the noise and movement of these workers may be bothersome.
*Please add options or contact us by email at least 3 days in advance to apply. - Is it possible for day visitors, such as friends who are not staying at the hotel, to use only the dog run facilities?
- We only accept individual requests if you contact us in advance.
In that case, the following additional charges will be incurred.
• Elementary school students and above: 3,000 yen per person
• Dogs: 2,000 yen per dog
The maximum stay time is until 21pm.
Please note that day visitors and dogs are not permitted to use the accommodation building.
Thank you for your understanding. - The grounds are large and surrounded by a fence, so we would like to hold a dog event. Is it possible to rent the grounds? Also, how much does it cost?
- Our facility was established with the aim of providing a comfortable space for dogs and their owners.
We would like to cooperate with events that allow as many dogs as possible to run around to their heart's content.
However, we would like to make a decision based on the content of the event, the time and date, so we will be discussing this on an individual basis.
The basic fee for using the grounds, pool, and other facilities (excluding the accommodation building) is 3 yen (tax included), and the facility can be rented exclusively from 11:14 to XNUMX:XNUMX.
For more details,"Imitelis Biotop Dog Run Terms of Use" on the reservation sitePlease check.
Please note that parking spaces and restrooms are limited, so we recommend that you check the facility's facilities before making your plans. - I understand that this villa is exclusively for guests with dogs, but can I stay there without a dog?
- We ask that you refrain from bringing any animals other than dogs, but this does not mean that we prohibit people from staying alone.
Please enjoy your stay as if you were in a regular villa. - There is a campaign listed that wasn't available when I applied. Is it possible to switch to a campaign with a discount?
- Campaigns may be held irregularly without prior notice.
Accommodation rates may also fluctuate.
We are very sorry, but the accommodation fee is based on the rate at the time of booking and cannot be changed.
However, according to the accommodation terms and conditions, there is no cancellation fee if you cancel more than 7 days before the reservation date, and it is possible to cancel and make a new reservation.
ご理解を賜りますようお願い申し上げます。 - If there are 5 or more adults staying, how will bedding be provided for preschool children?
- If there are 5 or more people, including preschool children with bedding, 1 people will need to share one bed.
The facility has a total of four bedding units: two double beds and two semi-double beds.
A maximum of 6 people can stay, but if the number of guests exceeds the number of beds, bedding will be shared.
Please note that the fee for preschool children with bedding is included in the facility usage fee. - Can I stay at the hotel even if I have not been vaccinated?
- As a general rule, we do not allow dogs that have not been vaccinated to stay at our facility.
However, we may consider this on an individual basis after prior consultation, taking into account the circumstances of not being vaccinated and the relationship with other guests.
If this applies to you, please be sure to contact us before booking. - Can I set off fireworks inside the facility?
- Our facility is surrounded by a rich natural environment with lots of lush vegetation, so to avoid the risk of fire, we ask that you refrain from setting off fireworks within the facility. We ask for your cooperation in protecting everyone's safety and the rich natural environment.
About Our Facility
- What kind of pool is it?
- The pool is egg-shaped, approximately 17m long and 9.3m wide, and gradually gets deeper from the shallow end to a maximum depth of 70cm.
We are able to accommodate small dogs, dogs making their pool debut, and large dogs who want to swim.
Dog owners are welcome to join in the pool and enjoy the fun with their dogs. Please note that the bottom and walls of the pool are slippery.
Please be especially careful when entering or exiting from deep areas. - How is the pool cleaned?
- The pool structure is very simple, with water supplied by well water (no purification equipment).
Therefore, we basically perform the following tasks every time a new customer arrives: draining, cleaning, and refilling.
However, since it takes at least one and a half days to fill the tank with water, if multiple guests use the tank continuously (there are approximately five hours between check-out and check-in), we are unable to drain the water and will have to purify it by continually adding water (replacing the water by overflowing).
Naturally, we make daily efforts to prevent infectious diseases by adding chlorine. - Is there no TV provided?
- Although it is only open for a short time, from 3pm to 10am the next day, we opened this facility with the desire to provide dog lovers with the time and space to run around to their heart's content with their dogs during the day, and spend some time with their dogs in the evenings, relaxing.
We have not installed a television so that you can spend your time in a different way than usual.
ご理解をお願い致します。
About Meals
- Can we have a barbecue?
- Although you will need to take a step (about 20m) from the accommodation building, we have set up a deck corner specifically for barbecues.
This space is the only place you can use it. (However, open flames are strictly prohibited.)
Please refrain from using fire, such as barbecues, inside the building or on the grounds (courtyard, deck, etc.).
We operate our facility without any permanent staff, and the accommodation building is all-electric, with open flames strictly prohibited, so we comply with the requirements of the Inns and Hotels Act and the Fire Service Act. We appreciate your understanding. - Do you have a plan where I can enjoy a barbecue empty-handed?
- If you contact us in advance, we will prepare a barbecue grill, firewood, tableware, etc.
Please note that guests are requested to prepare their own ingredients.
In addition, a fee of 3,000 yen (tax included) will be charged when using this service.
*Please add options or contact us by email at least 3 days in advance to apply. - Can I bring in a barbecue?
- Yes, it is possible. Please contact us in advance.
In addition, an additional fee of 1,000 yen (tax included) will be charged when using this service.
Payment must be made in cash, so please pay the staff on the day of your stay. - It's forecast to rain, so I'd like to have yakiniku indoors. Can I bring a hot plate?
- The use of hot plates, portable stoves, etc. in the rooms, courtyards, and decks of the accommodation buildings is strictly prohibited.
There is a strong oily smell inside the guest rooms and on the interior and exterior walls of the building.
Additionally, we ask that you refrain from cooking food in an electric pot that leaves oil or an unpleasant smell in the room.
ご理解を賜りますようお願い申し上げます。
If you use the facility without permission, we will charge you three times the accommodation fee.
We ask for your cooperation so that the next dog owner can have a comfortable stay. - Is there a place nearby where I can buy groceries?
- There are shopping facilities such as supermarkets and drugstores near Yokoshiba Station on the JR Sobu Main Line.
It is about a 5-minute drive (5km) from our facility. - No catering?
- Sorry.
At the moment, there are no nearby stores that we can recommend.
I would like to continue to work hard to find new stores that I can introduce to you.
Others
- I'd like to make an inquiry by phone, but I can't seem to get through...
- We are very sorry, but our facility operates with limited staff and we are unable to answer most calls.
We apologize for the inconvenience, but please contact us by email (info@imitelis-biotop.com) for all inquiries and questions.
Please understand that it may take some time to reply to your email. - Is there a smoking space?
There are two smoking areas within the facility.
If you wish to smoke, please use this area.
If smoking is confirmed in any other area, a penalty fee and room repair costs will be charged.
We ask for your cooperation for the sake of the next dog-lover who will be staying at our hotel.
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