About reservations and accommodation

• Please tell me about check-in and check-out times.

  Check-in is from 2pm and check-out is from 11am.
  *If there is a time setting for each accommodation plan, that time will take priority.

  Can I leave my luggage before check-in and after check-out?

  On the day of your stay, you can leave it at the front desk. After checking out, your luggage will be delivered on the same day.

  Are there any regulations regarding cancellation charges?

  The cancellation fee will be as follows.
  ・7 days ago - 5 days ago 10% of accommodation fee
  ・4 days ago - 3 days ago 20% of accommodation fee
  ・2 days ago - 1 days ago 50% of accommodation fee
  ・On the day (with prior notice) 80% of accommodation fee
  ・On the day (no contact) 100% of accommodation fee
  *Cancellation fees may vary depending on the accommodation plan you booked.
  *Cancellation fees differ for groups of 15 or more people. Please contact the hotel directly.

  Please tell me the child price.

  ・Preschool children over 3 years old will be charged a facility usage fee of 2,000 yen (excluding tax) even if they do not require meals or bedding.
  ・Children between 0 and 2 years old are admitted free of charge (no food or bedding provided).

  Is Wi-Fi available?

  Free Wi-Fi is available throughout the property.

  Can pets stay?

  You cannot stay with pets.

  Can I use credit card?

  Credit cards are accepted.
  However, debit cards and electronic money cannot be used.

About guest rooms

• Is the room smoking?

  All guest rooms are non-smoking.
  Please use the designated smoking area to smoke.
  There are two smoking areas available.
  Location: Lobby floor of the hotel building, near the glamping area

  If I have more than one room booked, can I choose one that is closer to the other?

  We will do our best to accommodate your request, but this may not be possible depending on the type of room.
  Please contact the hotel in advance. Changes on the day are not permitted.
  *Connecting rooms are not available.

  　　　　　　　　　　　　　

  Do you have loungewear?

  Separate top and bottom wear are available for use in the facility.
  Guests are welcome to wear indoor clothes anywhere in the hotel, including the restaurant.

  Is there an air purifier or humidifier in the room?

  　

  All rooms are equipped with air purifiers with humidification functions.
  Please use it according to your needs, such as during the dry winter season or during the pollen season.

  Is there a refrigerator in the room?

  　

  All rooms are equipped.

  　　　　　　　　　　　　　　

  Is there a safe in the room?

  All rooms are equipped.

About meals

• Regarding allergies

  　

  Our hotel accommodates 28 allergens, including specific raw materials, when providing meals. Please contact us in advance with any allergic ingredients and details.
  *Depending on the content of your request, we may not be able to accept your request. Additionally, we are unable to accommodate allergies regarding cooking utensils and tableware.

  　　　　　

  Can I bring drinks into the restaurant?

  　

  Please refrain from bringing drinks into the restaurant.

  Are you open for lunch?

  　

  We are not open.

  Are there children's chairs in the restaurant?

  　

  We have children's chairs (without belts) available.

About hot springs

• Can I take a day trip bath?

  　

  We do not accept day trip baths.

  Are there towels in the public bath?

  　

  It is not available in the public bath. Please take it from your room.

  Can children use it?

  　

  Children who are not diapered will not be allowed to bathe.
  Thank you for your understanding and cooperation.

  Is there a sauna?

  　

  Yes. Men's public bath: Dry sauna Women's public bath: Steam sauna

  Is there a bedrock bath?

  　

  Located inside the hot spring facility SPASSO. The room is heated to about 40 degrees Celsius, and the bedrock is heated to about 50 degrees Celsius.The low-temperature bedrock bath is inlaid with seven different types of stones. If there is space, you are free to enter. Operating hours: 7pm to 3am

  Do you have a private bath?

  　

  We offer 5 types of private natural hot spring baths. The private bath is open 24 hours. *Cleaning will be carried out sequentially between 10:2 a.m. and XNUMX:XNUMX p.m.

  Do I need to make a reservation for the private bath?

  　

  There is no need to make a reservation. Available for free. When you take a bath and lock the door, the ``bathing in progress'' lamp on the information board at the entrance will light up. Please check the usage status information lamp and use the available bath.

  Can I take a bath even if I have a tattoo?

  　

  At our hotel, we do not allow people with tattoos, tattoos, or tattoos, regardless of size, to use our public baths. Please use the bathroom in your guest room or a private bath.

About facilities

• Please tell me the opening hours of the pool.

  Open only in summer.
  Business hours are from 9:5 a.m. to 30:XNUMX p.m.

  Is there a coin laundry?

  There is no such thing.

  Do you have a karaoke room?

  Karaoke Haleo is located on the floor below the private bath.
  Number of rooms: 4 rooms
  Business hours: 2:0 pm - 10:XNUMX am (last reception XNUMX:XNUMX pm)
  Price: 1 yen per hour (tax included)
  *Please contact the front desk for reservations.

  Do you have a bar?

  There is no such thing.

  Do you have a shop?

  There is a souvenir shop "PIONONO" next to the front desk.
  We have drinks, ice cream, local products, and more.

About access

• Do you have a transfer?

  We provide a pick-up service from "near the Umahori Post Office", which is a 3-minute walk from the Keikyu Line's "Mahori Kaigan Station".
  
  Departing from Umahori Kaigan Station: 2:3pm, 4:5pm, XNUMX:XNUMXpm, XNUMX:XNUMXpm
  Return departure from hotel: 10:10 a.m., 30:11 a.m., 11:30 a.m., XNUMX:XNUMX a.m.
  *Arrival time may vary depending on road congestion.
  *Customers with reservations will be given priority, so we recommend making reservations in advance.
  Telephone number: 046-841-2355

  Is there a parking lot?

  There are two locations available within the hotel grounds.
  Parking fees are as follows.
  [Car] 1,000 yen (tax included)
  《Bike》 500 yen (tax included)
  *per car per night
  
  【SPECIFICTION】
  ・Width = 3,500mm
  ・Height = no limit

  Can I call a taxi?

  Taxis can be arranged at the front desk.

About surrounding information

• Is there a convenience store nearby?

  It's about a 10 minute walk away.

  Is there a place where I can take a walk?

  There is a "boardwalk" that you can walk around the hotel.
  The boardwalk is a 15-minute walk that takes you around the hotel.
  There are also benches where you can relax and watch the sea.

Other

• Can I use a stroller inside the facility?

  You can use it inside the building, but there are some places where there are no slopes. Please include this in advance.

  Do you have a crib?

  I'm sorry.
  We do not provide or rent cribs or bed guards, but you can use the two provided beds by placing them against the wall.
  Please let us know in advance if you wish.

  Do you have a rental cycle?

  There is no such thing.

  Can I charge an EV car?

  I prepared it.
  Rapid charging is not available, keys are managed at the front desk, so please stop by.
  Advance reservations are not accepted.

  Can I use a stroller inside the facility?

  You can use it inside the building, but there are some places where there are no slopes. Please include this in advance.

  Can it be used as an RV park?

  Can not do. Also, sleeping in the car is not allowed.
  Thank you for your understanding.